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Terms & Conditions
General
The Terms and Conditions define how a user interacts with our services and defined the company’s stand on the said usage of service. This document governs the relationship a customer have with our services. Upon acceptance, a user will by default be agreeing to all the clauses mentioned below.
Tour Price: The tour price may change depending on how many people join the trip.
Accommodations: In some places, you won't find fancy hotels because they are in remote areas. So, don't expect things like 24/7 electricity, hot water, or Wi-Fi in these places.
Room Categories: The tour packages are based on standard rooms, no matter what level of hotel you choose. If you want an upgrade, you'll have to pay at the hotel (as per availability).
Similar Accomodation: If you're travelling with a big group, we might not have enough rooms in one hotel. So, if we need to book two or more hotels, the rooms may not be exactly the same. We'll try our best to make them similar, but please be understanding.
Special Requests: Any special requests, like early check-in or room preferences, depend on what's available when you arrive. If there are extra charges, you'll have to cover them.
Meal Plans: Meals are typically set menus or buffets, not à la carte. Snacks, drinks, soups, and desserts may not be included, and you'll need to pay separately for those (as per availability).
Alcohol: Although we do not promote the consumption of Alcohol at high-altitude areads but if you want to have alcohol in hotels or rooms, you'll need to follow the hotel's rules.
Triple Sharing Rooms: In triple-sharing rooms, we provide an extra mattress, not a full extra bed.
Water and Electricity: In hilly areas, there may be limited water and electricity. Some hotels have fixed schedules for hot and cold water. We're sorry for any inconvenience, and we appreciate your cooperation.
ID Requirement: The government requires all guests to show a valid photo ID when checking in at hotels thus it is mandatory for all guests to submit their IDs in the forms shared by their POCs/Sales Agents for hassle-free check-in.
Camp Accommodations: Camps in places like Sarchu, Nubra, Pangong, Jispa, Chandratal, etc., are very basic, even though they have different categories. Although the Swiss Camps have attached bathroom facilities but running hot water and electricity are not available due to the remoteness of these locations. Thus, we appreciate your cooperation and understading as am adventure traveler in the same.
Possible Delays: Sometimes, due to unforeseen events like traffic, strikes, or other reasons, the vehicle may be delayed. Please be patient and board the vehicle as soon as it arrives to avoid further delays.
Vehicle Usage: The vehicle is only for the planned itinerary and not for your personal use.
No AC in Hilly Regions: In hilly areas, vehicles like Tempo Traveler, Innova, Xylo, Scorpio, or similar won't have air conditioning.
Volvo Bus: The Volvo bus from Delhi to the starting point of the tour is provided by a third party. While we arrange a replacement in case of a breakdown, it might take some time.
Lunch/Dinner Stops: The Volvo bus stops for lunch and dinner at predefined places are chosen by the vendor and not by us.
Tour Program: Please follow the tour program as closely as possible. We can't provide refunds if you don't join the group on time or if you leave early.
Discontinuation: If you have to leave the tour for reasons like illness or loss of travel documents, we can't refund unused services.
Pre-Tour Services: If you use pre-tour services but then don't join the main tour, there won't be any refund for unused services.
Behavior: We reserve the right to remove anyone from the tour if their behavior disrupts the experience for others.
Liabilities: Our immunities extend to our employees, directors, managers, and agents, but not to independent contractors.
Severability: If one condition is invalid, the others still apply. We're not liable for more than the total amount you paid for the tour.
Price Changes: Prices may change due to factors like fuel costs or airline/rail charges. You'll need to pay for any increases before departure.
Time Limits: If you have any issues with the tour, you must bring a legal claim within 10 days after the tour ends.
Booking through Agents: If you book through a travel agent, your contract is with them, and we're just a supplier.
Scheme Changes: We can change or withdraw any discount or offer at any time unless we specifically state otherwise.
Liability
If the company decides to make changes to your booked tour or holiday after you've already made your plans, here's what you can do:
You can go along with the altered tour or holiday plans.
Alternatively, you can opt for a different tour or holiday that the company suggests.
In either of these cases, you won't be able to claim any compensation for damages, extra expenses, or any other losses. If, for some reason, the company can't run a particular tour, they may refund your tour cost, minus their actual expenses related to your booking. You can't raise any concerns about this afterward.
The company won't be responsible for:
Any harm or accidents during your trip, whether it's due to illness, injury, delays, discomfort, theft, or any other reason.
Loss or damage to your baggage or personal belongings, even if it happens because of someone's negligence.
Issues like airlines overbooking, flight cancellations, or route changes. If you can't board your flight due to such circumstances, the company won't be liable, and you can't claim a refund or compensation.
If events beyond the company's control (like force majeure) affect your trip, they won't be held responsible for any resulting damages.
Brochure Accuracy
We're in the business of organizing travel and holidays, not running airlines, hotels, transport services, or any other facilities mentioned in our brochure. While we carefully select all the components of your holiday, we can't control the actions or defaults of the management or employees of these independent contractors. If any issues arise due to their actions, we can't take responsibility for them.
Scope of Activity
If your actions during our services cause damage or loss to our vendors or service providers (like airlines, hotels, and transport services), you agree to indemnify and hold us harmless from any claims.
Other Terms & Conditions
To finalize your booking with us, we require the initial deposit per person as specified for each tour package. Full payment must be received according to our payment terms. Failure to do so may lead to cancellation with a loss of deposit and applicable cancellation charges.
We reserve the right to:
Terminate the contract before the tour begins, with a refund of the initial deposit but no interest.
Make changes, substitutions, or withdrawals to any tour, holiday, excursion, or facility advertised. In these cases, we won't be liable for any resulting damages, expenses, or compensation claims.
No one except us, in writing, can change the terms and conditions mentioned in this brochure.
Health & Safety
We won't be liable for:
Any harm, injury, sickness, accidents, delays, discomfort, or misadventures during your trip.
Acts, omissions, defaults of independent contractors, their employees, servants, or agents engaged in providing services during your trip, even if they are negligent.
Loss or damage to baggage or personal effects, even if it's due to negligence.
Our liability for any claims related to the tour or holiday, including any consequential losses or expenses, is limited to the total amount paid for the tour.
If you have any complaints about our independent contractors' services, you must inform them in writing and provide a copy to our tour manager so that we can address the issue for the benefit of future clients.
Any claims or complaints must be submitted to us in writing within 10 days after the end of your holiday tour. Claims beyond this period won't be entertained.
Each condition mentioned here stands independently. If any provision is invalid, illegal, or unenforceable, the remaining provisions will still apply.
Tour prices are dynamic, and early bookers may get lower prices, while last-minute bookings may cost more. Prices in the brochure are based on prevailing rates at the time of printing and may change before departure, with any increases to be paid in full before your trip.
Force Majeure
In cases of acts of God, adverse weather, earthquakes, fires, war, invasions, rebellions, strikes, government actions, or other unforeseen events that force us to make changes or incur additional expenses, passengers will be responsible for these extra costs.
Bike Guidelines
Before you hop on that bike and roll with our crew, take a minute to go over these terms and conditions. We want everyone to be on the same page and ride safe.
1. Who's Who?
When we say "Justwravel," we mean the folks behind this website and the awesome trips we offer. And when we say "you," we're talking about you – the rider or the person checking out our website.
2. The Deal
Once you drop that deposit with us, you're telling us you're cool with these terms. So, it's like a virtual handshake between us.
3. What's What?
Alright, let's break it down:
Services Info: The stuff we put on the website is just to give you an idea of what we offer. It's not an official offer to sell you anything. Plus, our services might not be available everywhere, so keep that in mind.
No Guarantees: We try our best to keep everything accurate, but sometimes there might be a hiccup or two on the website. We're not perfect, and we can't guarantee that everything is always up-to-date.
Using Our ServicesNow, let's talk about the actual trips:Your Responsibility: Riding with us is at your own risk, and you're in charge of your bike and any passengers. Be a responsible rider, and make sure you know how to handle your bike. We're not here to teach you how to ride.
Know What You're Signing Up For: Before you book a trip, read up on what it involves. You need to know where we're going, how far we'll ride, and if it's a good fit for you. You should also have at least a year of riding experience and be good at it.
Watch Your Stuff: Keep an eye on your stuff during the trip. We're not responsible for anything you leave behind, even if you were distracted by the stunning views.
Get Checked Out: Before you join the fun, see your doc to make sure you're good to go. And if you're heading to the mountains, know about altitude sickness and be ready.
Special Needs: If you have any special needs, let us know when you book. We'll try to help, but sometimes we can't do it all.
No Smoking: Don't light up on our vehicles during the trip, and follow the local smoking rules when we're out and about.
Our Best Effort: We do our best to give you great service, but we don't own the restaurants or hotels. So, if something's not up to snuff, we can't take the blame.
Follow the Rules: Obey local laws and traffic rules. And if our tour manager makes a call for the group's safety, listen up. If you don't, you might have to find your own way home.
Luggage Rules: Leave the illegal stuff at home. We don't want anything that could get us or you in trouble.
Safety First: Your safety is super important to us. If we think it's not safe for you to ride, we'll have you finish the trip in the support vehicle. Sorry, no refunds in that case.
No Booze or Drugs: Don't drink or do drugs before or during the ride. It's just not cool. We can boot you from the tour if you do.
We Can Say No: We can choose who comes along on our trips. If your behavior isn't cool, we can ask you to leave, and you'll have to sort yourself out.
Your Responsibility: Finally, you're in charge of your safety and your passenger's (if you have one). We're not responsible for any mishaps.
Whew, that's a lot to take in, but it's all important stuff. So, if you're on board with these rules, let's hit the road and have an epic time!
Payment Policy
| Bank Account Detail | |
|---|---|
| Name | Justwravel Pvt Ltd |
| Bank | ICICI Bank |
| Account Type | Current |
| Account Number | 158005500775 |
| IFSC Code | ICIC0001580 |
| UPI Transfer | |||
|---|---|---|---|
| UPI Id / Phone No. | msjustwravelprivatelimited.eazypay@icici | justwravel@upi | 8586842663 |
| QR Code |  |  | |
Cancellation Policy
Other Policies
Promotions:
At our heart, we're all about sharing the magic of our tours with you! Whether through captivating photos, thrilling videos, or awesome brochures, we love showcasing the incredible experiences that await. While you're on tour with us, we might capture some memorable moments – snapping photos, shooting videos, or recording audio to share on our website, social media, and other promotional materials. The best part? No need for special permissions or payment for starring in our promotional content!
License and Travel Documents:
Before embarking on your adventure, it's essential to ensure all your travel documents are in order, including visas and other necessary paperwork. Plus, don't forget to bring your ID and confirm you're at least 18 years old to join us. Keep in mind that if a country/place doesn't grant you entry, we won't be able to issue a refund. Additionally, having a valid motorcycle license and any required documentation is a must.
Indemnification:
In the rare event that you cause any issues during the tour, you may be responsible for covering associated costs.
Privacy Policy:
Rest assured, we prioritize the safety and privacy of your information and will only share it when necessary.
Amendment and Modifications:
Keep in mind that we may update these terms, and by continuing to use our services, you agree to abide by the latest version.
Waiver:
Our leniency in some situations does not mean we're giving up our rights.
Severability:
If any terms are deemed illegal or unenforceable, the remaining ones still apply.
Governing Law:
In case of any disputes, all the legal matters will be governed under the jurisdiction of Gautam Buddh Nagar district only.
Termination:
Remember, we reserve the right to discontinue our services if there's a breach of the rules.
Complaints, Suggestions & Comments:
Your feedback is invaluable to us! Whether you have a complaint, a suggestion, or a comment, please don't hesitate to share it with us during the tour or via email within 28 days of the issue. We're here to make your experience exceptional!
Itinerary Changes:
Flexibility is key in travel. In unforeseen circumstances like natural disasters or events beyond our control, we might need to adjust the tour plan or even cancel it. To ensure a tour happens, we require at least four bookings, and if things change or we don't meet the minimum bookings, we'll promptly refund your money.
Booking, Cancellations, and Refund:
While prices can fluctuate, we'll always provide you with the final cost when you make your booking. Full payment is necessary before we send you any travel documents. Please note that if you miss the tour or decide to leave early, any additional expenses are your responsibility.
Revision Fees:
Making changes to your tour date or itinerary comes with additional costs, especially if these changes occur within 45 days of the tour date – it's similar to canceling.
Cancellation for Non-Payment:
To secure your booking, it's crucial to make payments on time. Failure to do so may result in the cancellation of your booking along with associated fees.
Cancellation by You:
Keep in mind that your initial deposit is non-refundable. If you need to cancel more than two months before the tour, you'll receive your balance payment back within 45 days. However, cancellations made later or during the tour won't be eligible for refunds.
Refund:
For refund requests, our team will determine the appropriate amount, and please allow up to 10 days for processing. Please note that no refunds will be provided for unused services.
Credit Notes:
- Customer is eligible for a credit note if cancellation is done on or before (*) days from the date of trip. Number of days mentioned will vary as per the category of trip.
Trip Category Days (*) Weekend Getaways Upto 16 Days Bike & Backpacking Upto 30 Days Treks Upto 21 Days Domestic Customized Tours Upto 30 Days International Tours Upto 60 Days Credit note is transferable
i.e. let's say if a credit note is issued to Mr/Miss.A, he/she is authorised to transfer it to any one or they can redeem the same. The communication for the same will be sent through email.Credit note can not be used by anyone for the same trip for which a credit note is issued.
For ex- If a credit note is issued by us to Mr.X, let's say for a Jaisalmer trip then he cannot transfer the same to someone who has already booked for the same trip & is going on a Jaisalmer trip for the same dates.(For the same batch or departure date - for any trip) . However, if Mr. X replaces himself with someone else for the same trip, then the same credit note can be used by the person who has replaced Mr.X on that trip.Credit note can not be used in lieu of booking amounts. If a person wants to use the credit note for any future trip, he is supposed to pay the booking amount first(booking amount depends on the trip vertical) and then the credit note will be adjusted from the rest of the due amount. In case the credit note is of a higher amount than that of the new trip cost then the differential amount will be converted into credit note only.
For eg: If a credit note of Rs.10,000/- was issued and a customer want to use the same for the trip having a cost of Rs.9000/-.Let's say he has paid Rs.2000/-as booking amount then Rs.7000/- will be adjusted from credit note of Rs.10,000/- and a fresh credit note for Rs.3000/- will be issued to him.There is no expiry date of the Credit note.
i.e. Credit note comes with a Lifetime ValidityCredit notes can not be clubbed. i.e. Multiple Credit notes can not be used for a single trip.
For example: Let’s say Mr.A and Mr.B are known to each other & Credit notes were issued to Mr.A & Mr.B in lieu of timely cancellation of any previous trip. Now, if Mr.A wants to use the credit note issued to him, along with the credit note issued to Mr.B for the same trip then it is not allowed. Only one credit note per person can be used for a single trip.
Proprietary Rights:
Our website and materials are protected by copyright and other legal measures. Please respect these rights and obtain permission before any use.
No Warranty:
While we strive to provide accurate information, please understand that our content is offered "as is," and we can't guarantee perfection.
Disclaimer of Liability:
We want you to have a safe and enjoyable experience, but we can't assume responsibility for accidents, lost luggage, delays, or fines that may occur during the tour.
Exclusions and Limitations:
We believe our liability limits are fair and reasonable, and we appreciate your understanding.
Things to Keep in Mind
Tour price is subject to change as per the occupancy on the tour.
- Some regions do not have star category hotels due to their offbeat locations thus we’d expect you to not expect luxurious amenities and at times, even basic amenities like 24x7 running electricity, hot water & wifi at these propeties/ hotels/homestays.
- Packages are based on base category rooms, irrespective of the hotel category opted.
- Room up-gradation payable at the hotel directly. For large groups, all rooms in one hotel may not be available, so if two or more hotels are selected, identical facilities may not be available between rooms. We will however try our best to maintain similarities in services but we expect you to adjust to these conditions.
- Please note that all special requests like early check-in, views, smoking, non smoking, floors, king, twin, adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and cannot be guaranteed prior. Any expenses arising out of this is to be borne by the customer.
- For meal plans, the menu will be on fixed plan/ buffet basis and not on A-la-Carte basis. MAP plans do not include evening snacks and cold drinks / liquor, soups or desserts. For order on A-la-Carte basis, guests are requested to make direct payment for additional items.
- Consumption and serving of alcohol in hotels / rooms is subject to hotel's rules and regulations.
- In triple sharing room, an extra mattress is provided. This is not to be confused with an extra bed.
- In hilly areas, scarcity of water and electricity is a natural phenomenon. To overcome the water crisis, certain hotels have fixed schedule for supplying hot and cold water. We strongly regret the inconvenience but do look forward to your cooperation.
- As imposed by the Government, a valid photo ID for all members staying at the hotel is mandatory.
- The camp accommodations at various places especially like Sarchu, Nubra and Pangong, Chandratal etc. are very basic even though they are classified into various categories.
- Due to unforeseen situations (force majeure/ traffic jams / traffic halts/ diversions/ curfew, Union strike, VVIP movement, etc.) the vehicle reporting may get delayed and in such case, we request you to bear with us. We also expect you to board the vehicle as soon as it arrives so any further delay can be avoided.
- The vehicle used will not be at disposal and will be exclusively used as per the itinerary only (on point to point basis).
- No AC will be available in vehicles like Tempo Traveler/ Innova / Xylo / Scorpio or any similar category in hilly regions.
- Kindly note that the Volvo from Delhi to Base is a third party vehicle provided by our listed vendors. Please understand that these are regular running vehicles and we cannot keep a proper check on them although in case of a break down a new vehicle is arranged but at times it takes a little while for the on-ground operations to do so thus, your cooperation if any breakdown happens is required.
- The Volvo bus halts for lunch/dinner wherever required are predefined by the vendor and cannot be changed by us as per our convenience.
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B-42, 2nd Floor, Tower- B,
The Corenthum, Block A, Sector 62, Noida, Uttar Pradesh 201301
© 2015-2025 JustWravel Pvt. Ltd.
Contact Us
B-42, 2nd Floor, Tower- B, The Corenthum, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201301
Company
© 2015-2025 JustWravel Pvt. Ltd.